FAQ

We accept all major credit/debit cards including: Visa, Mastercard & American Express. We also accept payment via PayPal which can also be used as an alternative card payment gateway. Payment is processed at the checkout stage.
We ship to most European Countries, USA and select Rest of World countries. Due to historical postage problems; we will only use tracked shipping to some select countries, if your country is affected by this you will be notified during checkout. We apologise for any inconvenience caused.
If for whatever reason you are not happy or believe that the goods you have purchased are defective, at any time within the first 30 days from receipt, simply contact us via email, for a no quibble refund or replacement. All we ask in return is that you ensure reasonable care of the goods is taken and that they are returned to RPC in an unused and as new condition, complete in its original packaging. If a return has been authorised by RPC and a refund is required, we will refund the purchase price of the goods or services within 10 days of receiving and checking the goods are as new and complete.
If your item doesnt fit and you wish to exchange it please contact us via email within 10 days of receipt. We will gladly exchange your item for a bigger/smaller size. This does not affect your statutory rights.
Size charts for all garments can be found on product pages in the lower tabbed section. Due to the nature of production some garments may differ very slightly from exact measurments.
All our inks and garments are OEKO-TEX 100 Certified. Which means that all raw materials, intermediate and end products at all stages of production contain or produce no substance harmful to people or to the environment. Items that fail QC and are wasted during printing are donated to local clothing charities. We only use garments from Fair Wear Foundation certified manufacturers. The FWF works to improve workplace conditions, ensure workers are paid a living wage and work normal hours in the garment & textile industries. FWF verifies that its member companies implement the FWF Code of Labour Practices in their supply chains.
Our preferred method of delivery is by post, using The Royal Mail. If however, you would like to pick up your order, you can do so at:
Unit 15, Union Gate
63, Union Street,
Bristol
BS1 2DU
Please email us in advance to arrange a suitable time at: info@rockphotographerscollective.co.uk
Please check your spam or junk folders for any automated emails that may have been redirected incorrectly. If you think you may have entered your email address incorrectly then please get in touch with us on info@rockphotographerscollective.com so we can amend this for you.
It is your responsibility to provide correct address details. If you believe you have entered an incorrect address please contact us as soon as possible through by emailing us at info@rockphotographers.com or through the Contact Us box on our Cntact page. We can then amend any errors before your order is sent. If your order has been sent out with incorrect details then, unfortunately, we cannot be held responsible for any delayed or failed deliveries. If your order is returned to us as a return to sender or failed delivery then we will be in touch to arrange a re-delivery.
If you selected expedited shipping please see your dispatch email for information on tracking your order. For standard shipping orders your estimated delivery date can also be found in you dispatch email.
Each of the images on this site, is licensed to R.P.C. Limited for public sale, by its owner. The owner is the photographers whose biography you can view on this site, under the tag ‘The Photographers’. Reproducing any of these images, for any reason whatsoever, is theft. This includes, but is not limited to:
*Downloading for personal use on your device(s), including wallpaper, images for websites, or social media.
*Making your own images from any of the images on this site, for any reason whatsoever. Altering, adding text, or digital effects to any image you find here, or anywhere else, does not make you the new owner of the image you have created. This applies equally, if you photograph, scan or reproduce by any means, any image from any of the printed media we supply as a purchased product.
*Promoting use, or the distribution of any image found here, to any third party for use in any of the above, particularly the sale of the same, for any purpose whatsoever.
Take notice that we, and the owners of the images on this site, take intellectual property (I.P.) theft, very seriously. We go to strenuous lengths to track down I.P. thieves, and will take legal action on every occasion we find examples of it.
Please note that the images on this site, are not part of any of the artists’ or bands’ merchandising efforts. As such, they do not need to be endorsed or licenced by the artists or bands. This is what makes them so rare and unique.
For all other queries please dont hesitate to get in touch with us at info@rockphotographers.com If your question is in relation to an order you have placed please include your order number which you will find on your confirmation email.